Support
Support from the team that builds Predictiv.
Predictiv is supported by Syntegra's own team, with local expertise and in-country presence.
Cover
Standard support runs from 7am to 6pm Central Africa Time, Monday to Friday, by phone, email and remote assistance, with on-site support in Zimbabwe. Extended hours are available.
-
Service desk
Syntegra's service desk records every request you make by phone or email, and keeps you informed until it is resolved.
-
Severity first
Requests are handled in order of business impact. A stopped till or a failed month-end run comes before a question about a report.
-
Audited remote support
Engineers diagnose through a broker that can read your instance but never write to it. Access is granted per engineer and per instance, and every read is logged to a named person.
-
From implementation to support
The implementation team hands your instance to support with its configuration, integrations and open items recorded, so nothing depends on memory.
-
Managed service
Syntegra can run the platform for you, including hosting, monitoring, upgrades and backups, as an optional managed service.
To raise a request, email info@predictiv.app. To report a security concern, email security@predictiv.app.
How Predictiv protects your data is on the security page.
See your own process in Predictiv.
Bring one of your real workflows. We will show it running on Predictiv, end to end.