Resources
Frequently asked questions.
Short answers to the questions buyers ask most, each with a link to the detail.
- What is Predictiv?
- Predictiv is one operational platform for finance, procurement, stock, sales, manufacturing, maintenance, direct store delivery, point of sale and AI. Every part uses the same business record. The platform →
- Who develops and supports Predictiv?
- Predictiv is developed and supported by Syntegra Solutions, based in Harare, Zimbabwe. About Syntegra →
- Does Predictiv work without an internet connection?
- Yes. Your staff keep selling, delivering and taking payment at the till and from the van when the network is down, and Predictiv synchronises the work when it returns. Mobile and offline →
- Does it handle fiscalisation?
- Yes. Each receipt is fiscalised on the device where the sale happens, at the till or at the customer's door. Payments and fiscalisation →
- Can customers pay by EcoCash?
- Yes. Your staff take EcoCash and other mobile payments inside the selling flow, alongside cash, in more than one currency. Payments and fiscalisation →
- Which currencies does it support?
- Predictiv handles several currencies side by side, including US dollars and ZWG, in the same sale, ledger and report. Finance →
- Can our customers and suppliers use it?
- Yes. Through Atrium, customers see orders, deliveries and statements and place orders, including over WhatsApp. Suppliers see purchase orders and payments and upload documents. Each sees only their own records. Business partner portal →
- Where is it hosted?
- Cloud-hosted: Syntegra hosts, monitors and backs up your instance. Self-hosted: Predictiv runs on your own servers or cloud account, in-country where regulation requires it. Hosting options →
- How is it priced?
- Predictiv is subscription software. What you pay depends on the people, sites and capabilities you need. Implementation is scoped around your operating model, the data you bring across and the systems Predictiv must connect to. Pricing →
- What support is included?
- Standard support runs from 7am to 6pm Central Africa Time, Monday to Friday, by phone, email and remote assistance, with on-site support in Zimbabwe. Extended hours are available. Support →
- How does AI use our data?
- The Predictiv Assistant answers only from records the person asking may open, under the same access rules as the ERP, and Predictiv audits every question and action. AI →
- Can Predictiv connect to our other systems?
- Yes. Predictiv has standard connectors and open interfaces, and orders placed through conversational channels go through the same business services as the ERP screens. Integration →
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